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Shipping Policy

Shipping PolicyLast Updated: December 2, 2025Thank you for shopping with MOUSELOOM.CA!

1. Where We Ship

  • Canada (all provinces and territories)

  • United States (all 50 states + Washington D.C.)

2. Shipping Rates & Free Shipping Thresholds

Destination                                            Shipping Cost                                   Free Shipping Threshold

Edmonton & surrounding area      FREE (local delivery or pickup)     Always free

Rest of Canada                                     $20 flat rate                                         Free on orders over $100

United States                                        $30 flat rate                                         Free on orders over $150

→ The correct rate is calculated and shown automatically at checkout based on your shipping address.

3. Local Edmonton Delivery / Pickup

  • Free delivery within greater Edmonton on most days (we’ll confirm exact day/time after you order).

  • Curbside pickup is also available free of charge — choose “Pick Up” at checkout.

4. Shipping Carrier

  • All orders are shipped via Canada Post
    (U.S. orders are handed off to USPS after clearing customs)

5. Order Processing TimeOrders are processed and shipped within 1–3 business days (Monday–Friday, excluding holidays).
Custom or made-to-order items may take longer — estimated ship date will appear on the product page.

6. Estimated Delivery Times (after shipping)

Destination

Typical Delivery Time (business days)

Edmonton local

Same or next day

Rest of Canada

2–10 days (faster with Xpresspost)

United States

6–16 days (4–10 days with tracking)

These are Canada Post estimates. Peak seasons, weather, and customs can add extra time.

7. Tracking You’ll receive a tracking number by email as soon as your order ships:

  • Canada → track at canadapost.ca

  • USA → track at usps.com (or canadapost.ca until it crosses the border)

8. Customs, Duties & Taxes (U.S. Orders)U.S. customers are responsible for any import duties, taxes, or brokerage fees charged by U.S. Customs/USPS. These are not included in your order total.

9. Lost or Damaged Packages-Contact us within 30 days of ship date for lost packages or 14 days after delivery for damaged items. We’ll work with Canada Post to resolve it.

10. Incorrect Addresses & Returns to Sender-You’re responsible for providing a correct shipping address. Packages returned to us will require payment of new shipping fees before we re-send.

11. Questions? We’re happy to help!
Email: mouseloominfo@gmail.com
Response time: usually same day (Mon–Fri).Thank you for supporting us — we can’t wait to get your order to you!

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